🛠️ How-to guide · Last updated: September 17, 2026
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WHAT IT DOES
Meet your customers wherever they are. Publish the same agent to web chat, voice, and messaging — build once, and reach people on every channel. Pick a channel below for step-by-step activation.
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The Channels tab on an agent: every channel with its Test and Published state, and Configure or Activate for each. Riverton 311 is live on web chat, Teams, Slack, and a phone number.
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WEB CHAT — Embed a chat widget on your website or web app.
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SLACK — Bring your agent into your Slack workspace.
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MICROSOFT TEAMS — Deploy your agent inside Microsoft Teams.
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VOICE & IVR — Let callers talk to your agent over the phone.
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SMS — Let customers text your agent.
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FACEBOOK MESSENGER — Put your agent on your Facebook page.
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Your agent's knowledge and behavior are shared across every channel. Make a change once and it applies everywhere — and updates take effect for new conversations without a rebuild.
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TIP
Launch on one channel first — usually web chat — to build confidence, then expand to voice and messaging once you're happy with how your agent handles real conversations.
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Next: Testing & Publishing
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Need help? Contact your Customer Success representative or reach out through zammo.ai/support.
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