🛠️ How-to guide · Last updated: September 17, 2026

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SMS

Let customers text your agent and get answers by message — great for reminders, status checks, and quick questions.

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How to activate

1. Open your agent and go to the Channels tab.
2. Under SMS, choose your provider: a Zammo-managed number (via Azure Communication Services) or bring your own Twilio account.
3. Provision a new number, or connect an existing one by entering your provider details.

The SMS channel once a number is provisioned: the number customers text, and whether SMS is enabled on it.

1. Confirm — customers can now text your agent.

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Phone numbers are activated for published agents — they aren't available while an agent is in test mode.

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See also

• Channels
• Voice & IVR

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Need help? Contact your Customer Success representative or reach out through zammo.ai/support.

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