🛠ī¸ How-to guide

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VOICE & IVR

Let callers talk to your agent over the phone. It answers questions naturally and can route or end calls based on the conversation — reducing wait times and call-center load.

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How to activate

  1. Open your agent and go to the Channels tab.
  2. Under Voice / IVR, choose your provider: a Zammo-managed number (via Azure Communication Services) or bring your own Twilio account.
  3. Provision a new phone number, or connect an existing one by entering your provider details.
  4. Set your routing rules in plain language — when to answer, transfer, or end a call.

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Phone numbers are activated for published agents — they aren't available while an agent is in test mode.

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See also

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Need help? Contact your Customer Success representative or reach out through zammo.ai/support.

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Customizing Your Phone Voice