This page includes FAQ questions for utilizing traditional Q&A which is managed in the Zammo Portal under Content Studio / Q&A. Please note that this is NOT utilizing generative AI. For information about how to set up your knowledge base to utilize generative AI in your bot, please see Getting Started: Create Your Bot Project.

Adding FAQ Url Links

Creating Custom Q&A

Adding Question Variants to Your Q&A

Export and Import Q&A

Navigating Through the Q&A Screens

Moving QnA Through the Compose QnA - Review - Ready to Publish Process

Adding Tags to Q&A Pairs

Adding Industry Specific Q&A

Q&A Writing Best Practices

Testing Your Chatbot

Adjusting the Confidence Score Threshold for Q&A

Language Model Tuning with Zammo vs. Automated Learning

Once the translation feature is activated on our chatbot, do we need to translate the question/answer that appears in English to our target language?

My answers in test and live content do not match.

My hyperlinks are not transferring from the “Compose Q&A” tab to the “Review” tab

Using Lists in the Chatbot

My hyperlink is sending the user to the wrong page

Upgrading Existing Businesses Language Model