Once you have created your organization and added your questions and answers, you’ll want to fine tune your Q&A to be optimized for voice and/or chat. Question variants are important in conversational AI because everyone phrases questions differently, so your users will have the greatest chance of success getting the answer they are looking for if you provide multiple options for the way they can ask a question.

From the dashboard there are multiple ways to access your Q&A as indicated by the red arrows below.

In the Q&A section, you will see all the questions and answers you have created for your business.

Below each question, you will see the option to “+ Add a different way of asking the same question.” Click on the blue link and a new question box will appear.

Once you populate the box with a different question variant, make sure to press the save button within the box to confirm your changes before moving on to the next question variant.

You can add as many variants to each question as you would like. We recommend that you start with at least two or three for each question, with more being added as you gain insights from your analytics. An ideal number of question variants is ten to fifteen; any more than that will confuse the machine learning.

When you are done editing, simply click the blue "Save & Go to Review" button to move your questions from the "Draft" tab to the "Review" tab.  From this point, you will move the questions through the Compose Q&A – Review – Ready to Publish process as described HERE.   A reminder that questions and answers are never live to your users until 1) your channels have been activated and published in the "Channels" tab, and 2) your Q&A have been moved into the "Live Content" tab.