Zammo automatically records unified, omnichannel analytics, providing valuable insights to continuously enhance the chatbot experience. Captured data includes date and time, channel, language, user feedback, and complete transcripts of user-bot interactions.
In addition to the visual analytics, you can also download the raw data from the Analytics dashboard. The .xlsx file can be opened in Microsoft Excel, PowerBI, or your preferred Business Intelligence tool for further parsing and analysis.
Identifying Unique Conversations
The below video will walk you through the Analytics tab and offer visual demonstrations.
Obtaining a Zammo Analytics API key
Integrate Analytics API with Azure Data Factory and Power BI
Exporting Analytics to PowerBI