This page explains the analytics found in the Analytics tab in your Zammo Portal. Click an article below for more information.

In addition to the visual analytics, you can also download raw data from the Analytics dashboard. The .xls file can be opened in Microsoft Excel, PowerBI, or your preferred Business Intelligence tool for further parsing and analysis.

Missed Utterances: Your Most Important Tool

Your Channel Segmentation

Confidence Scores

Identifying Unique Conversations

The below video will walk you through the Analytics tab and offer visual demonstrations.

Analytics API Topics

Obtaining a Zammo Analytics API key

Using The Analytics API

Integrate Analytics API with Azure Data Factory and Power BI

Exporting Analytics to PowerBI

Working with the Analytics API within Microsoft Excel

Sentiment Analysis with Zammo Analytics