This guide explains how to download raw data or schedule reports from the Analytics dashboard. The .xlsx file can be opened in Microsoft Excel, PowerBI, or your preferred Business Intelligence tool for further parsing and analysis.

You can manually ****download raw data at any time from the Analytics dashboard for immediate access and analysis. Alternatively, you can export the raw data and email it to recipients at a chosen frequency. The scheduling options include:

• Time-based scheduling: Configure reports to be sent every year, month, day, and at specific hours and minutes.
• Day-based scheduling: Choose specific days of the month or week for reports to be generated.
• Flexible frequency: Customize the exact timing to match your business needs.

This ensures your team consistently receives up-to-date analytics without needing to export data manually.

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You can download raw data for both the live chatbot and the simulator. However, report scheduling is only available for live chatbot data.

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Downloading Raw Data

To download raw analytics data:

1. In the Organization Portal, click on the Analytics tab:

1. Select whether you want to download data from the Simulator or the Live Chatbot: