Overview

In this session, you’ll refine your chatbot by managing its knowledge base, testing interactions, implementing best practices, and deploying it across voice and text channels.

Topics Covered

• Managing and updating the knowledge base
• Using simulators to test chatbot performance
• Implementing best practices for testing and deploying
• Utilizing debugging tools for troubleshooting
• Analyzing user engagement with AI-driven insights
• Deploying your chatbot to multiple channels

Managing the Knowledge Base

After creating a knowledge base, you may need to update, modify, or reconfigure it. Whether editing its name, regenerating the endpoint URL, managing data sources, or reindexing content, the following resources will guide you:

• Editing a Knowledge Base
• Editing a Knowledge Base Data Source
• Editing a Website Data Source
• Editing a Document Data Source
• Reindexing Content in a Knowledge Base
• Understanding Status Indicators and Actions in the Index Status Modal