Designing Your Agent

🛠️ How-to guide

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WHAT IT DOES

With the Agent Designer, you create an agent simply by describing what you want it to do — in plain language, like a chat. There are no forms to fill out and no flows to draw. You type a description, and Zammo builds the agent for you. Every change you ask for shows up right in the conversation, so refining your agent is as easy as sending another message.

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Getting started

From the Agents page, click New agent. You'll land on the Agent Designer's welcome screen, where you can describe your agent or start from a blank canvas.

The Agent Designer welcome screen — describe your agent in plain language.

How it works

Describe your agent. In the message box, say what you want in plain language — for example, "Build a 311 assistant for the City of Riverton that answers questions about city services and lets residents report issues like potholes and downed trees in a friendly, professional tone."
Zammo builds it. As you chat, Zammo sets up your agent's instructions, personality, and behavior for you. Every change appears in the conversation, so you always see what was done.
Refine by chatting. Want a different tone, an extra capability, or a tweak to how it answers? Just ask. Your agent updates in place — no rebuilding from scratch.
Test and publish. When it's ready, try it out and publish it to your channel. You can keep improving it at any time.

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TIP

Start with one clear job. A focused agent that does one thing well is easier to launch — and easier for your customers to trust — than one that tries to do everything at once. You can always add more later, just by asking.

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See it in action

Creating your first agent — from the Agents list to describing what you want, with on-screen guidance.

Next: Knowledge & RAG

Getting started

How it works

See it in action

See also