Building your conversational AI application in UI Builder typically involves the following high level processes:

Use the links in each section below to learn about best practices when creating your conversational AI application. Applying these concepts will simplify the development of your product and make it easier to maintain and extend.


Before you touch the designer canvas in UI Builder, check out the following links to help you plan your conversational AI application design. Doing this upfront makes the build phase simpler.

Building Great Bots

Identify Key Scenarios

Understanding and Identifying User Intents

Dealing with Ambiguity


After planning is complete, set your conversational AI solution up for success by designing a creating a great user experience.