There are times when your chatbot will struggle to narrow down the underlying user intent being expressed.
You need a way to find more signals for your chatbot to work with and to make it easier to pair a user query against a particular intent. This process is known as disambiguation.
For example, consider the following utterance: I'd like to apply an update to my bank account?
The utterance is very open ended and can mean many things to many people.
A human would need to ask some clarifying questions and you conversational AI solution is no different. The person might want to:
You have a few different ways to disambiguate user intent to help improve the accuracy of your conversational AI logic.
Implement the powerful and convenient Did You Mean feature that helps disambiguate between intents when multiple matches are found or when no exact match exists for a given utterance. Detailed instructions for using this tool are provided in the article below: