📋 Reference
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GLOSSARY
Plain-language definitions of the terms you'll see across Zammo Agents. Where a term matches a label in the app, we use the same wording so it's easy to find.
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| Term | What it means |
|---|---|
| Agent | An AI assistant you build and publish. It talks to your customers in natural language across chat, voice, and messaging. |
| Agent Designer | The chat-based screen where you build an agent by describing what you want it to do. |
| Workspace | Your team's space in Zammo Agents, where your agents, content, and settings live. |
| RAG Projects | Shown in the app as “RAG Projects.” A knowledge project that lets an agent answer from your own content. |
| Knowledge base | The library your content is organized into and that an agent searches to find answers. |
| Source | A single piece of content you've added: an uploaded document, a crawled website, or text entered by hand. |
| Channel | Where customers reach your agent: web chat, voice/phone, or messaging. |
| Publish | Making your agent live on a channel so customers can use it. |
| Live agent handoff | Transferring a conversation from the agent to a person on your team, with the full history. |
| Multi-agent routing | Passing a conversation between specialized agents behind the scenes, so each handles what it does best. |
| Table | Structured data (rows and columns) your agent can look things up in, such as a list of service requests. |
| Credential | A saved key or login your agent's connections use, stored once and reused securely. |
| Dark mode | Shown as “Darkmode.” A low-glare dark theme that changes only your view. |
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Need help? Contact your Customer Success representative or reach out through zammo.ai/support.
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