📋 Reference

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CAPABILITIES OVERVIEW

A tour of what you can build with Zammo Agents. Each capability works on its own or combines with the others. See the linked feature pages for how-to details.

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Core agent building

• Conversational design — describe what you want and shape your agent's behavior
• Personality & tone — a voice that matches your brand
• Multi-language — serve customers in the languages they speak
• Model choice — pick the AI capability level that fits
• Instructions & guardrails — define exactly how your agent should behave

Knowledge & data

• Knowledge projects — ground answers in your own content
• Content ingestion — documents, websites, and sources like SharePoint
• Curated questions & answers — exact responses for key topics
• Business connections — databases and applications for live information

Automation & routing

• Multi-agent routing and live-agent hand-off
• Proactive monitoring & alerts
• Scheduled tasks & reminders
• Webhooks & real-time triggers

Channels & insights

• Web chat, voice/telephony, and messaging channels