In this guide, we introduce the Did you mean feature. This is a new feature in Zammo and helps disambiguate between intents and Q&A’s where common / shared search terms are used within your conversational AI application.

To make this possible, Did you mean indexes the utterances and intents from your conversational AI applications at run-time.

When a user utterance is supplied, the chatbot will run the utterance through the AI engine and, if multiple potential matching options are detected, trigger the Did You Mean event for disambiguation.

If the model determines the following is true then the Did you mean event will trigger.:

• There is more than one result

AND

• None of the results are an exact match to a supplied model utterance (UI Builder Trigger or Q&A question variant)

Requirements

To use Did you mean, the following is required:

1. From your settings, set Did you mean to be enabled and save
2. Your conversation module must include and handle the zammoDidYouMeanTriggered event
3. You have defined “Friendly Name” values for the Intents and Q&As you wish to support in Did you mean
4. You have re-saved or re-published your conversation module following the changes above