Interactive Voice Response (IVR) is a technology that allows people to interact with computer-operated phone systems using voice and keypad buttons on the handset.
In this article, we share how you can augment your existing IVR system by integrating Zammo and Twilio. Specifically, we cover the following:
When augmenting your existing IVR with Zammo technology, we partner with Twilio to help provide and integrate telephony services with your conversational AI.
Zammo offers you the flexibility to quickly integrate with any of your Existing IVR system(s) or call the automated system directly based on your business's needs.
The following diagram details the main components involved with a typical flow when integrating an existing enterprise IVR/Telephony phone system with Zammo and Twilio:
Interaction Diagram Between Your Existing IVR/Telephony System, Twilio and Zammo