Add Live Agents (web) with Upstream Works

This guide describes how to integrate Zammo with Upstreamworks. Specifically, the web chat integration is detailed and the following is covered:

This documentation focuses on technical integration and does not cover the conversation design strategies to offer Live Agent in a conversation flow.

Activating your Upstream Works Live Agent Integration

To start you will need to configure and activate the specific instance of Upstream Works you would like to Activate and configure Live Agent connectivity to your Zammo chatbot.

First, make sure are logged into the Zammo Portal.

Perform the following steps:

  1. Browse to the integrations page:


  1. Activate Upstream Works: