In a conversation people generally take their turn when speaking. Within the context of conversational AI and chatbots this concept is the same. With the bot this generally means reacting to the user input.

A turn is made up of the user’s incoming + any activity the bot immediately sends back to the user.

Some examples of activities can include:

• sending a text message to a chatbot
• using voice to communicate with a chatbot
• interacting with a chatbot using rich elements such as buttons or images

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Learn how to store data in memory and the available memory scopes UI Builder has to offer.