Overview

This use case demonstrates how Zammo Agents were used to rapidly create an AI-powered chatbot for educational institutions, enabling seamless support for students and faculty across Canvas LMS and ServiceNow—all without writing a single line of code. The bot was designed, deployed, and integrated in just minutes using natural language instructions in the Zammo Agent Designer.

Background

Campus IT and help desk teams are often inundated with repetitive support requests—from course access issues to password resets to general tech help. Institutions using tools like Canvas LMS for education and ServiceNow for service management face challenges in guiding users efficiently through these systems.

This project aimed to reduce the load on support teams and improve user experience by introducing an intuitive conversational interface that could both retrieve real-time information and take action on behalf of the user.

How Zammo Agents Made It Possible

With Zammo Agents, the entire solution was created in a fraction of the time it would take using traditional development methods. Here’s how:

• 🛠️ No-Code Agent Creation: Using natural language in the Zammo Agent Designer, the team simply described what the bot should do—such as “answer Canvas-related questions” or “file ServiceNow tickets.” The agent was built automatically.
• 🔍 Retrieval-Augmented Generation (RAG): By connecting the agent to a knowledge base, the bot could provide accurate, source-cited answers to questions about student computing resources.
• 🔗 Service Integrations in Minutes: Integrations with Canvas LMS and ServiceNow were completed by simply providing credential information to the Agent.
• 🔁 Multichannel Access: The bot was deployed simultaneously across text and voice channels to support a wide range of student communication preferences.

This powerful combination enabled a fully functional, enterprise-ready bot created in a few minutes.

Demonstrated Use Case

The deployed bot could:

• Answer real-time questions from Canvas LMS (e.g., course schedules, grades, instructor info)
• Submit IT and administrative support tickets to ServiceNow
• Guide students and staff through common processes (e.g., course registration, tech troubleshooting)