By importing this .zip file trigger into your conversation in UI Builder, customers can trigger a workflow to check their reward point balance.
EXPORT/IMPORT TRIGGER INSTRUCTIONS
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Click on the trigger .zip file at the bottom of this page to download
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In UI builder find and select the 3 dots to the right of “zammostartingbot”
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In UI builder select, “Import a trigger”
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Select the trigger .zip file you wish to import
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SPECIAL INSTRUCTIONS FOR THIS .ZIP FILE
- We have included 5 potential trigger phrases, but we suggest that you edit and add others relevant to your business and use case.
- The 5 trigger phrases that we have included are shown below. You will want to ensure that you don’t have any conflicting trigger phrases or Q&A as this would cause an error in the NLU resulting in a “Not Understood” response.
- How many reward points have I acquired?
- Can I see how many reward points I have?
- What is the total of my reward points?
- I want to check my reward points.
- What's my reward balance?
- In this trigger, you will see that there is an API call required to locate rewards account and check point balance. We have indicated this with a note, but you will need to build out that API connection. Instructions on how to do that can be found HERE.
.ZIP FILE
Travel and Hospitality Use Cases_trigger_intentRewards_export.zip