UI Builder workflows are designed to move in a single direction, with context building progressively as the conversation advances. However, there may be scenarios where you need to repeat certain steps within the flow.

While duplicating those steps in a separate branch is possible, doing so can make the workflow unnecessarily large and harder to manage. A more efficient approach is to copy the repeatable steps into a new dialog and then link to that dialog from within the conversation as needed. This keeps your flow streamlined and easier to maintain. Here’s how:

1. In the Design pane, select the portion of your workflow that you want to repeat. Copy to the clipboard.
2. At the place in the workflow where you want the steps repeated, select the plus sign, then Dialog Management, and then Begin a New Dialog.
3. In the Details pane, click in the Dialog Name field and then select the Create a New Dialog option. In the pop-up dialog, enter the name of the dialog (no spaces) and choose OK.
4. In the List pane, select the newly created dialog. In the Design pane, click on the plus sign and then select Paste.
5. At the end of the workflow, add an End Dialog activity.
6. Save your changes.

Please see this video for instructions:

https://vimeo.com/523911959/37abb2d0d9