We’re excited to announce the latest Zammo update, packed with powerful enhancements and critical fixes that simplify workflows, improve platform reliability, and extend your ability to deliver seamless conversational experiences. Whether you're a current customer optimizing your deployments or a prospective customer exploring how Zammo can transform your business, this release has features you don’t want to miss!---
Reliable fallback for iOS 26 devices:
Say goodbye to issues with buggy WebSocket support on iOS 26 devices! Zammo now falls back to polling on these devices, ensuring your conversations proceed smoothly no matter the platform. This means your users enjoy consistent experiences without interruptions due to underlying technical challenges.
Improved connection reliability for WebSocket users:
If your users navigate away from a page running WebSocket connections, Zammo will now automatically reconnect once they return. This results in uninterrupted interactions, even as users multitask on their devices. It's all about keeping your conversations seamlessly connected!
Simplify alternative question management in QnA:
You can now effortlessly remove alternative questions directly within the QnA modal during question creation. Maintaining your knowledge base just got easier, giving you the flexibility to keep your content relevant and streamlined for your audience.
Live agent messages in their preferred language:
Enhance the live agent interaction experience by automatically translating system messages into your users’ preferred languages. This feature bridges the gap between language barriers, making conversations more inclusive, clear, and effective.
Translate adaptive card factsets with ease:
Now, even factset elements within adaptive cards can be translated seamlessly. With this enhancement, your users can consume structured information in their native language, improving understanding and relevance across the board.
New do-not-translate tag for greater customization:
We’ve introduced a powerful “do-not-translate” tag that allows you to bypass translation for specific portions of text. The system tokenizes the text, translates the rest, and restores the excluded content afterward. For example, you can preserve critical terminology or product names without worrying about them being altered during translation. This feature boosts precision in multilingual content and gives you full control!
Improved intent and utterance persistence in UI Builder:
No more headaches around saving your language understanding (LU) changes! Zammo now ensures your intents and utterances are reliably detected and persisted in the UI Builder. You’ll save time and avoid manual rework so you can stay focused on crafting top-notch conversational experiences.
Enhanced global search results during testing:
Search results from your conversation module and QnA are now reliably displayed when testing models in the UI Builder. This ensures you can comprehensively evaluate your language model’s efficacy without missing any critical content during testing.
Twilio SMS opt-out for launch message transformation:
To give you greater flexibility, Twilio SMS users can now opt out of automatic launch message transformation. This feature lets you retain control over the format and delivery of your messaging for use cases where you need to provide custom text.