We’re excited to share our latest update designed to make your experience smoother, faster, and more accessible. This release focuses on enhancing the reliability of conversations, improving the accuracy of your analytics exports, and introducing a powerful new way to manage multiple tests efficiently. We’ve also made significant strides in making the chatbot easier to use for everyone, regardless of how you access it.
Faster and More Reliable Conversations (Bot Performance):
We’ve improved the response times of the chatbot, meaning you’ll notice quicker replies and fewer interruptions during your interactions. This enhancement reduces the chances of conversations timing out, so you can rely on the bot to be available and responsive whenever you need it. Whether you’re asking quick questions or engaging in longer chats, the experience will feel smoother and more dependable. This improvement helps you save time and keeps your workflow uninterrupted.
Accurate Analytics Exports (Data Export):
Exporting your analytics data is now more precise than ever. Previously, some exports could show incorrect or mismatched information, which made it harder to trust the data when reviewing your project’s performance. With this fix, you can confidently export custom analytics reports knowing the results will be accurate and consistent. This means better insights and easier sharing of information with your team or stakeholders without the need to double-check or correct the data afterward.
<aside> 🆕
Batch Testing Made Easy (Testing Management):
</aside>
We’ve introduced a new feature that allows you to submit and manage batch tests by uploading multiple questions at once. This means you can now track the progress of these tests in real-time, retry any that encounter errors, and re-run entire batches if needed. You’ll also be able to view detailed results and export this data for further analysis. To keep you informed, notifications will be sent both via email and within the app when tests are complete. This feature is designed to save you time and give you greater control over your testing process.
Enhanced Chatbot Accessibility (User Experience):
Accessibility improvements ensure that screen readers now properly announce new messages, pop-up windows, and copy actions, making the chatbot easier to use for those relying on assistive technologies. We’ve also fixed language translation issues to provide a clearer and more consistent experience. Additionally, the chatbot can now be comfortably used even when zoomed in at 400%, and it supports staying visible across different subdomains, so you won’t lose your chat session when navigating between related pages. These updates help make the chatbot welcoming and usable for everyone.
We are delighted to bring you the latest updates in our May 14, 2026 release, designed to make your experience smoother and more productive. This release focuses on enhancing the tools you use daily, making project management and agent design more intuitive and reliable. We’ve also worked hard to improve the accuracy and clarity of responses, so you can trust the information you receive. Our goal is to empower you with features that save time and reduce frustration.
Expanded GPT-5 Model Support (Core Features):
We’ve integrated support for the newest GPT-5 models across all relevant features, giving you access to the most advanced language capabilities available. This means your projects can now benefit from faster, more natural, and context-aware interactions. Additionally, importing and editing projects on the portal has been streamlined, making it easier to manage your work without interruptions. To help prevent accidental loss of work, the user interface now clearly alerts you if you have unsaved changes, so you can confidently navigate without worry.
Enhanced Agent Designer Experience (Agent Tools):
Designing your agents just got a lot more user-friendly. The card images now display in a cleaner layout, helping you visualize your agent’s flow more clearly. You’ll also see clearer messages about when live agents are available, so you can manage handoffs smoothly. Creating knowledge projects is now possible directly within the agent designer interface, saving you time switching between screens. Long lists of options are handled more gracefully, making navigation easier, and you can customize telephony transfer messages to better fit your brand’s voice. We’ve also resolved issues with session timeouts, duplicate connections, and response accuracy, so building and testing your agents feels seamless and reliable.
Improved Response Accuracy and Accessibility (User Interaction):
We’ve enhanced how queries are analyzed to reduce misleading or out-of-context answers, ensuring the responses you receive are relevant and trustworthy. Answers that fall outside your knowledge base are now blocked, which helps prevent errors and inappropriate content from appearing. For better accessibility, links included in responses now have descriptive titles, making it easier for everyone to understand where they lead. Document previews have also been improved to reliably highlight the exact content being referenced, so you can quickly find the information you need without confusion.