We’re excited to share our latest update designed to make your experience smoother and more intuitive. In this release, we focused on enhancing how you interact with your projects and references, making it easier to find exactly what you need. We also addressed some issues that were interrupting your workflow, ensuring everything runs more reliably. Our goal is to help you work more efficiently and with greater confidence every day.
Improved Reference Titles for Documents and Websites (Features):
We’ve made it easier for you to identify and organize your references by automatically capturing the page titles of documents and websites you add in the knowledge base. This means the source names you see in search results and responses will be clearer and more accurate right from the start. Plus, you have the flexibility to edit these titles to better suit your needs, giving you full control over how your references appear. This improvement helps you quickly recognize the right information without confusion, saving you time and effort when reviewing your sources.
Enhanced Projects with Custom Tags and Fields (Features):
Your projects just got more powerful with the addition of custom tags and fields in the knowledge base. Now, you can categorize your content in ways that make the most sense for your work, and then filter or sort search results based on these categories. This means finding precise and relevant answers becomes much faster, especially when dealing with large amounts of information. By tailoring how your content is organized, you can focus on what matters most and get better results from your searches every time.
Fixed API Request Issues with Configured Headers (Bug Fixes):
We resolved a problem that was causing some requests to fail when specific settings were applied in Agent Designer. With this fix, your requests now complete successfully and return the information you expect without interruption. This improvement ensures that any tasks relying on these requests will run smoothly, reducing frustration and helping you maintain a steady workflow. You can trust that the system will respond reliably whenever you need it.
Typing Indicator Now Displays Until Message Appears (Bug Fixes):
We heard your feedback about the typing indicator disappearing too soon during conversations in text-based channels. Now, the indicator will stay visible until the agent’s message actually appears, giving you a clearer sense of when a response is coming. This small but important change makes interactions feel more natural and less confusing, improving your overall communication experience. You’ll know exactly when to expect a reply, making your conversations flow more smoothly.
We are excited to share our latest update designed to make your experience with Zammo smoother and more efficient. This release focuses on enhancing how you access and interact with your content, improving the tools that help you estimate costs, and providing a more seamless way to connect with live support. Our goal is to empower you with reliable, intuitive features that save you time and help you get the most from Zammo every day.
Improved Knowledge Base Visibility (Bug Fixes):
We resolved an issue that prevented some users from seeing their knowledge base content within their organization. Now, all your important documents and resources will be fully visible and accessible to everyone who needs them. This fix ensures that your team can collaborate more effectively without missing any critical information. You can trust that your knowledge base is complete and up to date, helping you find answers quickly and confidently.
Enhanced PDF Processing (Features):
We’ve made PDF handling more reliable by adding a backup method to extract text when the usual process encounters difficulties. This means that even if a PDF document is complex or unusual, Zammo will still be able to pull out the content accurately. As a result, your searches within PDF files will be more thorough and dependable, helping you locate the information you need without frustration. This improvement supports smoother workflows when working with a variety of PDF documents.
Live Agent Handoff to Avaya Infinity (Features):