We’re excited to bring you this latest update that focuses on bringing more stability and smarter controls to your current workflows.
Workflow Loading Stability
We fixed an issue that was causing agents with saved workflows to fail when loading, which could interrupt your work and cause frustration. Now, all agents with workflow steps will load smoothly without crashing, ensuring you can pick up right where you left off. This means less downtime and a more dependable experience when managing your tasks and processes.
AI Model Management Improvements
We addressed problems where duplicate AI models appeared and caused loading errors, especially when creating or testing projects. Now, you’ll see only one default model, and models will load correctly every time. This cleanup helps you avoid confusion and ensures your AI-powered features work seamlessly, making your project setup and testing more straightforward.
Live Agent Activation Enhancements
Activating Live Agent is now more reliable thanks to improved error handling and automatic retries. This reduces delays and failures during deployment, so you can get your live support up and running faster. The smoother activation process means less waiting and more confidence that your live agent is ready when your customers need it.
Global AI Model Credential Handling
We corrected an issue where global AI models were mistakenly treated like custom models, which led to unnecessary attempts to load missing credentials. This fix prevents those needless interruptions, allowing your AI models to function properly without extra errors. The result is a cleaner, more efficient AI experience that just works in the background.
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NEW: Spam Call and SMS Filtering
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You can now block unwanted calls and messages more effectively by managing a spam list integrated with a trusted third-party service. This new filtering helps reduce spam interactions on your voice and messaging channels, so your team can focus on genuine customer conversations. It’s a powerful way to keep your communication channels clear and professional.
We’re excited to bring you a fresh update that enhances your Zammo experience.
AI Model Selection for RAG Projects
You now have the flexibility to choose from multiple AI models when setting up or editing your RAG projects. This means you can experiment with new AI options without disrupting your current live projects. The system clearly highlights which models are active and labels those that are automatically deployed, giving you a transparent view of what powers your AI. This added control helps you tailor your projects more precisely and stay informed about the technology behind your results.
Enhanced Live Agent Management and Notifications
Managing your live agent status just got easier with new chat commands that let you update your availability and actions quickly. Notifications now clearly show when an agent is away or offline, so everyone stays informed in real time. When you send attachments, the system confirms this with clear alerts. Plus, you can update your name and email directly within the Teams app under the My Status tab, simplifying your profile management. Message translations during handoffs now match exactly what users see in chat, ensuring smooth communication without confusion.