Gather Action Update: The behavior of the Twilio IVR has been changed to capture # unless you specify it as a finishing character.
Zagent Connection Bug Fixed: We've rectified an issue where the conversation continued even when an unsuccessful connection to Zagent was established due to unavailability of agents. This fix provides a smoother chat experience, ensuring that no conversations slip through the cracks.
Enhanced PII Filtering Control: The "Filter PII" feature comes pre-configured with AI and Zammo rules. Now, we're enriching your ability to customize your experience with the addition of "Custom rules". You can now define regular expressions, delivering a more consistent PII redaction experience tailored to your unique needs.
Personalizer Feedback Customization: We've introduced new feedback customization options to the personalizer. This allows you to fine-tune user feedback, thereby enhancing the personalization of each interaction.
Updated Suggested Replies: Some UI kit features for suggested replies have been ignored. This offers a streamlined reply suggestion experience with only the most pertinent features.
Improved Network Issue Error Message: We've implemented enhanced error messages for network issues such as CORS. You'll now receive clearer information when dealing with network issues, facilitating quicker and more efficient troubleshoots.
KnowledgeBase UI Polished: We've polished the KnowledgeBase User Interface to provide an intuitive and user-friendly experience. Now, you can navigate seamlessly and locate information more efficiently.
To learn more about these features and get them enabled for you, please contact your Customer Success Manager.