Your organization’s website information may change after the URLs have been indexed in your knowledge base. To keep your chatbot current, you can reindex URLs to capture any new information and incorporate it into the knowledge base.

To reindex URLs,

  1. Navigate to the knowledge base and select the data source.
  2. Select Explore to the right of the domain of interest (as highlighted in red box below).

PhysKBURLIndexingExplorebutton.png

  1. In the Crawled URLs modal, select one or more URLs. If you’d like to update all the URLs, click the Select all checkbox at the top.
  2. At the bottom, choose Re-Index Existing URLs.

ReindexPhysKB.png

It may be desirable to set a reminder to perform this task every Friday afternoon.

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Note that the Zammo team is currently working on auto re-indexing functionality where you can set the auto re-indexing recurrence timeframe and let it work for you. Look for this new feature coming Q1 2025!

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