Your organization’s website information may change after the URLs have been indexed in your knowledge base. To keep your chatbot current, you can reindex URLs to capture any new information and incorporate it into the knowledge base.

To reindex URLs,

  1. Navigate to the knowledge base and select the data source.
  2. Select Explore to the right of the domain of interest (as highlighted in red box below).

PhysKBURLIndexingExplorebutton.png

  1. At the bottom, choose Re-Index Existing URLs.

    During the reindexing process, the Zammo crawler will analyze the all the webpages to identify and index any content that differs from what is currently stored in the knowledge base.

ReindexPhysKB.png

To maintain an up-to-date knowledge base, consider setting a reminder to perform this task every Friday afternoon.

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Note that the Zammo team is currently working on auto re-indexing functionality where you can set the auto re-indexing recurrence timeframe and let it work for you. Look for this new feature coming Q1 2025!

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