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Note for Zammo On Tenant (ZOT) instances:

The IVR channel is available when Azure Communication Services (ACS) is configured during installation. If ACS was not setup during your ZOT installation, please reach out to your Zammo Customer Success Manager or [email protected] for help.

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The content you've already created can simply be extended to an IVR chatbot by following these easy steps:

  1. In the Zammo Portal, select the Channels tab from the left-hand menu.

  2. In the IVR option, select Activate.

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An Azure Communication Services (ACS) PSTN phone number will be provisioned.

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(The provisioned phone number is shared between IVR and SMS. You can toggle the specific channel on or off in the Channels page.)

  1. When the IVR channel is activated, it will look like this in the Channels page:

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