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Note for Zammo On Tenant (ZOT) instances:

• The SMS channel is available when Azure Communication Services (ACS) is configured during installation. If ACS was not setup during your ZOT installation, please reach out to your Zammo Customer Success Manager or [email protected] for help.

• ACS requires applying for approval of the toll free number. This process can take a few weeks. Here is the Microsoft documentation that walks through the application steps: https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-toll-free-verification

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The content you've already created can simply be extended to a SMS chatbot by following these easy steps:

1. In the Zammo Portal, select the Channels tab from the left-hand menu.

2. In the SMS option, select Activate.

An Azure Communication Services (ACS) PSTN phone number will be provisioned.

1. When the SMS channel is activated, it will look like this in the Channels page:

The provisioned phone number is shared between IVR and SMS. To toggle the SMS channel on, select the slider at the upper-right. The colors will turn green. (At the same time, the slider will toggle off and colors turn yellow for the IVR channel.)