When building an application you often import a large amount of existing content or may leverage APIs and integrations to external systems to dynamically return content (from OpenAI for example).
This can become challenging to maintain a consistent brand presence and in particular on voice, having quick and consistent control over how the system reads out certain words or phrases.
The Pronunciation Dictionary feature helps easily solve and manage this.
For example, if you have certain acronyms or words that are being read out by default differently than you brand them you can quickly define your desired handling.
Anytime the system comes across these instances it will automatically handle them (based on how you have defined them in chat or voice channels) without the need to manually manage them in the specific Q&A or UI Builder activity.
To access and use the pronunciation dictionary feature. Login to your business or create a new business in the Zammo Portal.
Next, perform the following steps in the Zammo Portal:
Content Studio→ Personalize → Language Tuning and select Pronunciation Dictionary: