By importing this trigger .zip file into your conversation in UI Builder, customers can trigger a workflow to refill their prescription. When the order is ready to be picked up the customer will be sent a text.

EXPORT/IMPORT TRIGGER INSTRUCTIONS

1. Click on the trigger .zip file at the bottom of this page to download

2. In UI Builder find and select the 3 dots to the right of “zammostartingbot”

   

3. In UI Builder select, “Import a trigger”

   

4. Select the trigger .zip file you wish to import

   

SPECIAL INSTRUCTIONS FOR THIS .ZIP FILE

• We have included 5 potential trigger phrases, but we suggest that you edit and add others relevant to your business and use case.
• The 5 trigger phrases that we have included are shown below. You will want to ensure that you don’t have any conflicting trigger phrases or Q&A as this would cause an error in the NLU resulting in a “Not Understood” response.
  1. I would like to put a refill order in.
  2. I need my prescription filled.
  3. I need to reorder my prescription.
  4. Place an order for a reoccurring prescription.
  5. Can I place a refill order?
• In this trigger, you will see that there is an API call required to find the patient’s prescription records and send a text when it is ready for pickup. We have indicated this with a note, but you will need to build out that API connection. Instructions on how to do that can be found HERE.

.ZIP FILE

Healthcare Use Cases_trigger_intentPrescriptionRefill_export.zip