Default utterances that trigger pre-built intents can be overridden. These include when a user is looking for help, when a user wants to stop the current flow or application, and when the user wants to cancel the current flow or the last prompt.
For example, if the pre-built intent to stop the current flow or the last prompt is chosen, an intentStop is added to the application along with a comprehensive list of trigger phrases:
You can edit the trigger phrases and design a custom workflow of actions to execute when the intent is recognized.
Learn about the concept of custom event triggers and how you can use these to capture events unique to your conversational AI use cases.