By importing this .zip file trigger into your conversation in UI Builder, customers can trigger a workflow to request emergency assistance from a live agent or be connected to the non-emergency line.

EXPORT/IMPORT TRIGGER INSTRUCTIONS

1. Click on the trigger .zip file at the bottom of this page to download

2. In UI builder find and select the 3 dots to the right of “zammostartingbot”

   

3. In UI builder select, “Import a trigger”

   

4. Select the trigger .zip file you wish to import

   

SPECIAL INSTRUCTIONS FOR THIS .ZIP FILE

Here should be any special instructions the user would need to know in order to make this .zip file functional. Examples of things you might need to include are:

• We have included 5 potential trigger phrases, but we suggest that you edit and add others relevant to your business and use case.
• The 5 trigger phrases that we have included are shown below. You will want to ensure that you don’t have any conflicting trigger phrases or Q&A as this would cause an error in the NLU resulting in a “Not Understood” response.
  1. What is your phone number?
  2. How can I contact you?
  3. May I have your phone number?
  4. What is your emergency number?
  5. I need urgent help.
• You will notice that this trigger references other dialogs called dialogLiveAgent. If you intend to keep this portion of the dialog, you will also need to upload dialogLiveAgent (found HERE) or create new dialogs with those specific names.

.ZIP FILE

Justice and Public Safety Use Cases_trigger_intentEmergency_export.zip