By importing this .zip file trigger into your conversation in UI Builder, customers can trigger a workflow to find the correct department number they are looking for and if they choose so, be connected to a department agent.

EXPORT/IMPORT TRIGGER INSTRUCTIONS

1. Click on the trigger .zip file at the bottom of this page to download

2. In UI builder find and select the 3 dots to the right of “zammostartingbot”

   

3. In UI builder select, “Import a trigger”

   

4. Select the trigger .zip file you wish to import

   

SPECIAL INSTRUCTIONS FOR THIS .ZIP FILE

Here should be any special instructions the user would need to know in order to make this .zip file functional. Examples of things you might need to include are:

• We have included 5 potential trigger phrases, but we suggest that you edit and add others relevant to your business and use case.
• The 5 trigger phrases that we have included are shown below. You will want to ensure that you don’t have any conflicting trigger phrases or Q&A as this would cause an error in the NLU resulting in a “Not Understood” response.
  1. What is your phone number?
  2. How do I get ahold of you?
  3. I want to call you.
  4. How do I contact you?
  5. I want to reach a department number.
• You will notice that this trigger references other dialogs called dialogDepartmentAgent. If you intend to keep this portion of the dialog, you will also need to upload dialogDepartmentAgent (found HERE) or create new dialogs with those specific names.

.ZIP FILE

SMBs Use Cases_trigger_intentNumber_export.zip