Customers using voice channels can use the Phrase List feature in Zammo to help improve language recognition.

This is achieved by adding one or more phrases ahead of time to a Phrase List in the Zammo Portal.

Adding content to the Phrase List increases its importance thereby making it more likely to be recognized by Zammo’s NLP capabilities thereby improving the accuracy of your conversational AI solution.

In this walkthrough we will show you:

• How to access and use the Phrase List in the Zammo Portal
• Using a Phrase List Item In UI Builder
• Testing The Phrase List Using The Simulator
• Verifying Phrase List Accuracy Using Analytics
• Best Practice and Tips

First, let’s see how to use the Phrase List.

How To Use The Phrase List

To add content to the Phrase List perform the following steps:

1. Browse to Content Studio → Personalize → Language Tuning → Phrase List within the Zammo Portal: