Protecting sensitive information is essential for maintaining user trust and meeting compliance requirements.

Zammo gives you control over how Personally Identifiable Information (PII) is treated, offering three levels of data handling:

• All – No filtering is applied; all data is visible in the Analytics.
• Filtered – PII is automatically detected and partially obfuscated, with sensitive elements replaced by asterisks in the Analytics.
• Blocked – All detected PII is fully redacted and replaced with asterisks in the Analytics.

In the Agent Designer, you can easily specify how you want PII to be managed. You could say something as simple as, “Filter PII.” The Agent Designer will then prompt you to choose how the filtering should be applied—none, filtered, or blocked.

The Agent Designer will ask if you’d also like PII filtered before sending to the language model.

And it’s done!

Here is an example of what the chatbot interaction looks like when PII is filtered: