Protecting sensitive information is essential for maintaining user trust and meeting compliance requirements.

Zammo gives you control over how Personally Identifiable Information (PII) is treated, offering three levels of data handling:

• All – No filtering is applied; all data is visible in the Analytics.
• Filtered – PII is automatically detected and partially obfuscated, with sensitive elements replaced by asterisks in the Analytics.
• Blocked – All detected PII is fully redacted and replaced with asterisks in the Analytics.

In the Agent Designer, simply tell the Agent how you want PII handled.

The management of PII can also be set in the Settings tab of Agent Designer:

Here is an example of what the chatbot interaction looks like when PII is filtered:

The Analytics of this chatbot conversation are shown below and demonstrate how PII is redacted from both the user query and the bot response: