This guide describes how to integrate Zammo with Nice In Contact CXone using a telephony channel.

The following is covered:

• Creating a Skill in NICE inContact
• Obtaining NICE inContact access id and secret key
• Leveraging Twilio telephony
• Using the integration in a conversation
• Testing the conversation and demo

Before implementing the integration, some initial permissions and configuration are needed.

Prerequisites

NICE inContact setup requires a user with permission to:

• Create Skills
• Generate an access key and secret for an application

Since the access key and secret are tied to a user, a best practice is to create a dedicated user with the permissions for the Zammo application to isolate the credentials.