This guide describes how to integrate Zammo with Your Existing Microsoft Teams Instance as a Live Agent Interface. The following is covered:

This documentation focuses on technical integration and does not cover the conversation design strategies to offer Live Agent in a conversation flow.

Setting up your Live Agent Handoff in a Conversation For Microsoft Teams

In this section, you will create a simple conversation in UI Builder that uses the Microsoft Teams Integration.

To do this, open UI Builder and perform the following steps:

  1. Open the zammoAppLaunched trigger. Click on the + node then select Start conversation transcription from the Conversation transcription menu:


  1. Add another activity under this. Select Conversation transcription then Get transcript URL :