This guide describes how to integrate Zammo with Your Existing Microsoft Teams Instance as a Live Agent Interface. The following is covered:

• Activating your Microsoft Teams Live Agent Integration
• Using a Microsoft Teams Live Agent in a Webchat Conversation
• Optionally adjusting the display of existing system messages
• Using the Zammo public API to retrieve information on the live agent interactions

This documentation focuses on technical integration and does not cover the conversation design strategies to offer Live Agent in a conversation flow.

Setting up your Live Agent Handoff in a Conversation For Microsoft Teams

In this section, you will create a simple conversation in UI Builder that uses the Microsoft Teams Integration.

To do this, open UI Builder and perform the following steps:

1. Open the zammoAppLaunched trigger. Click on the + node then select Start conversation transcription from the Conversation transcription menu:

1. Add another activity under this. Select Conversation transcription then Get transcript URL :