This conversation workflow automates the process of a student requesting maintenance on campus. The chatbot asks for the user’s student ID number and date of birth. If the request is urgent, the student is transferred to a live agent. If it’s not urgent, the chatbot gathers information about what the issue is, where it’s located, how long it’s been going on, and submits a service ticket in a CMS.

Education Conversational Library_trigger_intentMaintenance_en-us_export.zip