By importing this trigger .zip file into your conversation in UI Builder, users can trigger a workflow where they are able to be sent to a live agent software like LiveChat or can be transferred to a specified phone number.

EXPORT/IMPORT TRIGGER INSTRUCTIONS

1. Click on the trigger .zip file at the bottom of this page to download

2. In UI Builder find and select the 3 dots to the right of “zammostartingbot”

   

3. In UI Builder select, “Import a trigger”

   

4. Select the trigger .zip file you wish to import

   

SPECIAL INSTRUCTIONS FOR THIS .ZIP FILE

• We have included 5 potential trigger phrases, but we suggest that you edit and add others relevant to your business and use case.
• The 5 trigger phrases that we have included are shown below. You will want to ensure that you don’t have any conflicting trigger phrases or Q&A as this would cause an error in the NLU resulting in a “Not Understood” response.
  1. I want to speak to a live agent?
  2. Please connect me to a live agent.
  3. Connect me to a live agent.
  4. Can I speak with a live agent?
  5. I want to talk with an agent live?
• This intent captures the user asking to speak to a live agent outside of the explicit design cases.
• You will notice that this trigger references a dialog called dialogLiveAgent. If you intend to keep this portion of the dialog, you will also need to upload dialogLiveAgent (found HERE) or create new dialogs with that specific name.
• In this trigger, you will see that there is an API call required to transfer the call or send a handoff request. We have indicated this with a note, but you will need to build out that API connection. Instructions on how to do that can be found HERE.

.ZIP FILE

Internal Use Cases_trigger_intentLiveAgentTransfer_export.zip