By importing this dialogue .zip file into your conversation in UI Builder, customers can be sent to a dialogue where they can be connected to a live agent software like LiveChat or can be transferred to a specified phone number.

EXPORT/IMPORT DIALOG INSTRUCTIONS

1. Click on the dialogue .zip file at the bottom of this page to download

2. In UI builder find and select the 3 dots to the right of your organization’s name

1. In UI builder select, “Import a dialogue from .zip”

1. Select the dialogue .zip file you wish to import

SPECIAL INSTRUCTIONS FOR THIS .ZIP FILE

• In order for this dialog to become part of your conversation design, you will need to link to it from somewhere else in your conversation. You can find instructions on working with dialogs HERE.
• This dialogue can be added to the Live Agent Trigger. The dialogue is activated if the user selects, “Yes,” and they would like to be transferred to a live agent.
• In this dialog, you will see that there is an API call required to transfer the call or send a handoff request. We have indicated this with a note, but you will need to build out that API connection. Instructions on how to do that can be found HERE.

.ZIP FILE

Retail & Consumer Goods Use Cases_dialog_dialogLiveAgent_export.zip