We’re excited to announce our latest Zammo release, filled with enhancements designed to improve your experience and streamline your workflows. Here’s a rundown of what’s included in this release:
Improved Bot Conversation Importing: We’ve refined the validation process for bot conversations in the UI Builder. By relaxing overly strict validation rules, you’ll now be able to import valid bot conversations more effortlessly than before. This change ensures that you can focus on creating engaging customer experiences without getting bogged down in unnecessary hurdles.
Enhanced Audio Prompt Handling: In our ACS system, we’ve addressed an issue where audio prompts would prematurely end once a user had finished listening. With this improvement, your users will enjoy uninterrupted interactions, fostering a more engaging experience and reducing confusion when engaging with your bots.
Streamlined Analytics for AWS Connect: We’ve resolved an issue that resulted in AWS Connect live agents generating analytics records with invalid correlation IDs. This fix ensures that your analytics exports run smoothly, giving you consistent and reliable insights into your customer interactions. Enhanced reporting translates to better decision-making and more effective strategies for your business.
Faster Search Indexing: To improve performance, we’ve added indexes to our search tables, significantly speeding up the search indexer. This means that when you need to locate information quickly, you’ll experience faster response times, helping you serve your customers more efficiently and effectively.
Streamlined Customer Onboarding: We’ve consolidated feature flags to simplify the onboarding process for new customers. This enhancement provides a clearer pathway for your organization to take full advantage of our powerful features from the get-go, making the transition and implementation phases much smoother.
Enhanced Capacity for Formatting Analytics: We have boosted our API’s capability by allowing it to format custom analytics as string. This enhancement gives you greater flexibility to obtain and use your analytics in a format that best suits your needs. Simply add format=string to your query to format the custom analytics as a serialized string.
ACS Fetch Audio now works in Try Zammo: A fix has been implemented for the 'Fetch Audio' clip, which previously was not available in Try Zammo ACS.
Customization of ACS Fetch Audio Clip: We're putting more control in your hands with the ability to bring your own customer experience to life. You can now introduce a personalized 'Fetch Audio' clip for an authentic and engaging user interaction.
Firefox Multiline Input Issue Resolved: We have squashed a bug that was inhibiting the typing of multiline input in Firefox. You can now provide multiline input through any browser without any hitches.
Visible Line Break in Messages: We have made an update to ensure that line breaks in your messages display correctly.
Revamped Q&A Search in the Zammo Portal: We have fixed an issue that was affecting the search for Q&A content in the Zammo portal. Now, you can swiftly and accurately find the content you need.
Improved Text Wrap in UserOAuth Activity: We have attended to the problem of unwanted text wrapping in UserOAuth activity, giving you a more streamlined reading experience.
Better Text Block Display: We have removed the unnecessary force-wrap for the text block in adaptive cards ensuring a more uncomplicated and clean text presentation.
Reduced Memory Use for File Uploads: We've implemented an innovative approach to file uploads by using streaming. This significantly cuts down on memory consumption and improves the stability of the platform for portal users. You can now enjoy a smoother and more reliable file uploading experience.
Greetings to all our esteemed customers! We're excited about our latest Zammo release and we believe you will be too. We've made a couple of improvements and added new features based on your feedback to ensure you have a smoother and more beneficial user experience. Here's what's new:
Improved Chatbot Setting Application: We've fixed an issue with our Personalizer page chatbot where settings failed to apply. Now, when you customize your chatbot's responses, the settings will apply as expected, resulting in a chatbot that more perfectly aligns with your business needs.