December 5, 2024

Enhanced Voice Data Persistence

With our newest enhancement, you can now ensure your voice data is kept right where you need it. Current conversations and user memory scopes are capable of housing your essential voice data, making it easily accessible and always on hand. This enhancement empowers innovation while fostering a seamless voice experience.2.

Bug Fix for Voice Reprompting

Previously, echoing was experienced in a recording if the prompt for voice reprompted the user, due to multiple participants in the recording. This bug has been effectively fixed. Now, voice interactions can be done without any disturbances, ensuring the integrity and effectiveness of your voice automation.3.

URL modal visibility issue Fix

Achieve smoother user experiences as we've rectified an issue concerning the URL modal. The modal now remains visible at all times, saving you from hidden surprises and improving the overall navigation experience.4.

Enable Selection and Movement of Records

Experience a more dynamic and flexible way of managing your data. Records can now be selected and moved, giving you superior control over your information’s organization—making your data work optimally for you.5.

Adjust display and Branding

Your preferred channels now come with adaptable display and branding. Whether you are rebranding or just wanting to optimize user interaction with your brand, this adjustment allows you to maintain consistency across various channel platforms.6.

Enhanced File Management

Manage your files better with our latest updates. You can now upload files, rename files or folders, move files or folders, delete multiple files or folders, view a file, download a file, and even add a new folder. File management tasks are now more straightforward than ever before, giving you quicker access and easier control.

December 12, 2024

Improved Connectivity Following Refit Update

Fixed an edge case when communicating with Upstream where streaming HTTP requests are not supported. Upstream is now operational again.

Adaptive Card Prompts Fix

In our mission to continuously improve user experience, we noticed and fixed an issue that was preventing some adaptive card prompts from being exported or imported correctly. Experience seamless interaction and data exchange with your adaptive cards now!

Preventing Document Ingestion Failure

To ensure your important documents never fail to ingest into our system, we've introduced a new fix. Even when the Document Intelligence system throttles the request, we've ensured that your document ingestion would never fail, saving you valuable time and hassle.