We’re excited to share our latest update designed to make your experience smoother, faster, and more accessible. This release focuses on enhancing the reliability of conversations, improving the accuracy of your analytics exports, and introducing a powerful new way to manage multiple tests efficiently. We’ve also made significant strides in making the chatbot easier to use for everyone, regardless of how you access it.
Faster and More Reliable Conversations (Bot Performance):
We’ve improved the response times of the chatbot, meaning you’ll notice quicker replies and fewer interruptions during your interactions. This enhancement reduces the chances of conversations timing out, so you can rely on the bot to be available and responsive whenever you need it. Whether you’re asking quick questions or engaging in longer chats, the experience will feel smoother and more dependable. This improvement helps you save time and keeps your workflow uninterrupted.
Accurate Analytics Exports (Data Export):
Exporting your analytics data is now more precise than ever. Previously, some exports could show incorrect or mismatched information, which made it harder to trust the data when reviewing your project’s performance. With this fix, you can confidently export custom analytics reports knowing the results will be accurate and consistent. This means better insights and easier sharing of information with your team or stakeholders without the need to double-check or correct the data afterward.
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Batch Testing Made Easy (Testing Management):
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We’ve introduced a new feature that allows you to submit and manage batch tests by uploading multiple questions at once. This means you can now track the progress of these tests in real-time, retry any that encounter errors, and re-run entire batches if needed. You’ll also be able to view detailed results and export this data for further analysis. To keep you informed, notifications will be sent both via email and within the app when tests are complete. This feature is designed to save you time and give you greater control over your testing process.
Enhanced Chatbot Accessibility (User Experience):
Accessibility improvements ensure that screen readers now properly announce new messages, pop-up windows, and copy actions, making the chatbot easier to use for those relying on assistive technologies. We’ve also fixed language translation issues to provide a clearer and more consistent experience. Additionally, the chatbot can now be comfortably used even when zoomed in at 400%, and it supports staying visible across different subdomains, so you won’t lose your chat session when navigating between related pages. These updates help make the chatbot welcoming and usable for everyone.
To learn more about these features and get them enabled for you, please contact your Customer Success Manager.
We’re thrilled to bring these improvements to you and look forward to seeing how they enhance your daily interactions with Zammo. Thank you for being a valued part of our community!