We’ve added new ways to connect, work, and present information in Zammo Agents.
UI Builder — Azure managed identity for designer-authored HTTP requests
UI Builder (Composer) customers running on an Azure managed application can now connect to their own Azure services with managed identity instead of storing a secret. This makes it possible to reach services such as Azure AI Foundry with a secure sign-in that stays with the deployment.
Bot Runtime — live-agent handoffs stay with the agent after the first webhook message
Bot Runtime now keeps conversations with Upstream Works, NICE, Genesys, Avaya, Avaya Infinity, LiveChat, and Zendesk Chat with the live agent after the first webhook message. This prevents replies from being routed back to the bot or opening a second agent chat in the same window.
To learn more about these features and get them enabled for you, please contact your Customer Success Manager.
We’re glad to bring these updates to you and hope they make your day-to-day work easier.