We’re excited to bring you the latest update designed to make your chat experience smoother and more reliable. In this release, we focused on resolving some key issues that have been affecting how you interact with your chat sessions and bots. Our goal is to ensure that your conversations flow seamlessly and that the system supports multiple languages without hiccups. We appreciate your ongoing feedback, which helps us continually improve the service you rely on every day.
Duplicate Launch Cards (Chat Experience):
We have resolved the problem where duplicate launch cards would appear during your chat sessions. This means you will now see a clean and clear interface without repeated cards cluttering your view. This improvement helps you focus on the conversation without distractions, making it easier to navigate through your chat options. You can expect a more streamlined and professional appearance every time you start or continue a chat.
Conflicts Between Bots (Chat Experience):
Previously, there were occasional conflicts when multiple bots were active, which could interrupt your chat flow. With this fix, the bots now work harmoniously together, ensuring that each bot responds appropriately without overlap or confusion. This enhancement provides a more consistent and reliable interaction, allowing you to get the assistance you need without delays or mixed messages.
Session Retries in Webchat (Chat Experience):
We addressed issues related to session retries in Webchat, which means your chat sessions will now reconnect smoothly if there is a temporary disruption. You won’t have to worry about losing your conversation or starting over, as the system will handle reconnections quietly in the background. This improvement ensures a more stable and dependable chat experience, even when your internet connection fluctuates.
Translation Display Problems (Multi-language Support):
For users who communicate in multiple languages, we fixed problems where translations were not displaying correctly. Now, all translated text will appear accurately and clearly, making it easier to understand and respond in your preferred language. This update enhances communication and ensures that language differences do not get in the way of effective support and interaction.
To learn more about these features and get them enabled for you, please contact your Customer Success Manager.
We’re thrilled to bring these improvements to you and look forward to seeing how they enhance your daily interactions with Zammo. Thank you for being a valued part of our community!