We’re excited to share the latest Zammo release, bringing meaningful improvements to the Zammo product. This update focuses on enhancing your daily experience by making interactions smoother, more reliable, and more informative.
Teams Live Agent Stability
We’ve fixed an issue that caused the Teams live agent to crash and return server errors when sending or handling messages. Now, you can expect a stable and responsive experience without interruptions, ensuring your conversations flow smoothly. This means less frustration and more confidence that your messages will be delivered and handled properly every time you engage with the Teams agent.
Enhanced Twilio Voice Calls
When using Twilio voice calls, you’ll now hear spoken progress messages during longer processing times. Instead of silence or uncertainty, callers receive clear updates on the status of their request while the bot prepares answers. This improvement makes voice interactions feel more natural and reassuring, reducing caller confusion and improving overall satisfaction during longer waits.
To learn more about these features and get them enabled for you, please contact your Customer Success Manager.
We’re thrilled to bring these improvements to you and look forward to seeing how they enhance your daily interactions with Zammo. Thank you for being a valued part of our community!