We're excited to bring you the latest update designed to make your experience smoother and more reliable. In this release, we focused on improving the stability and responsiveness of key features you rely on every day. Our goal is to ensure that setting up and managing your communication channels is seamless, while also enhancing how your bot interacts with customers. These improvements help you maintain consistent service and keep your operations running without interruption.
Improved Webchat Channel Setup (Bug Fixes):
We resolved an issue that was causing delays and errors when creating new webchat channels. Previously, some users encountered problems that prevented them from setting up these channels smoothly. Now, you can confidently add new webchat channels without worrying about processing delays or errors. This means your new customers can start engaging through webchat right away, ensuring a better onboarding experience and uninterrupted communication.
Reliable Scheduled Re-Crawls (Bug Fixes):
We fixed a problem where scheduled re-crawls could get stuck and fail to complete if the main URL was missing. This update ensures that your re-crawl processes now run fully and finish successfully, even if the primary entry point has been removed. As a result, your data stays up to date without manual intervention, helping you maintain accurate and current information effortlessly.
Enhanced Bot and Avaya Infinity Integration (Features):
We addressed a situation where the bot would stop responding without any notice if it couldn't connect to an Avaya Infinity agent. Now, the bot will clearly notify users if a connection fails and then continue operating normally, so your customers aren't left waiting without a response. Additionally, administrators can now update Avaya Infinity credentials directly within the portal without needing to deactivate the integration, saving time and avoiding disruptions. We've also added checks to ensure all required information is entered before activation, reducing setup errors. Finally, you can choose whether to include the conversation transcript when connecting to an agent, giving you more control over how interactions are handled and reviewed.
To learn more about these features and get them enabled for you, please contact your Customer Success Manager
We're thrilled to bring these enhancements to you and look forward to helping you deliver even better service with Zammo. Thank you for being part of our community!