We are delighted to bring you the latest updates in our May 14, 2026 release, designed to make your experience smoother and more productive. This release focuses on enhancing the tools you use daily, making project management and agent design more intuitive and reliable. We’ve also worked hard to improve the accuracy and clarity of responses, so you can trust the information you receive. Our goal is to empower you with features that save time and reduce frustration.
Expanded GPT-5 Model Support (Core Features):
We’ve integrated support for the newest GPT-5 models across all relevant features, giving you access to the most advanced language capabilities available. This means your projects can now benefit from faster, more natural, and context-aware interactions. Additionally, importing and editing projects on the portal has been streamlined, making it easier to manage your work without interruptions. To help prevent accidental loss of work, the user interface now clearly alerts you if you have unsaved changes, so you can confidently navigate without worry.
Enhanced Agent Designer Experience (Agent Tools):
Designing your agents just got a lot more user-friendly. The card images now display in a cleaner layout, helping you visualize your agent’s flow more clearly. You’ll also see clearer messages about when live agents are available, so you can manage handoffs smoothly. Creating knowledge projects is now possible directly within the agent designer interface, saving you time switching between screens. Long lists of options are handled more gracefully, making navigation easier, and you can customize telephony transfer messages to better fit your brand’s voice. We’ve also resolved issues with session timeouts, duplicate connections, and response accuracy, so building and testing your agents feels seamless and reliable.
Improved Response Accuracy and Accessibility (User Interaction):
We’ve enhanced how queries are analyzed to reduce misleading or out-of-context answers, ensuring the responses you receive are relevant and trustworthy. Answers that fall outside your knowledge base are now blocked, which helps prevent errors and inappropriate content from appearing. For better accessibility, links included in responses now have descriptive titles, making it easier for everyone to understand where they lead. Document previews have also been improved to reliably highlight the exact content being referenced, so you can quickly find the information you need without confusion.
Detailed Skill Selection and Transfer Logging (Troubleshooting Tools):
To help you quickly identify and resolve any issues with skill routing, we’ve added detailed logging for skill selections and transfers. This means you can now diagnose problems without having to recreate them, saving valuable time and reducing frustration. This feature supports smoother operations by giving you clearer insights into how transfers are handled, helping ensure your customers reach the right expert every time.
To learn more about these features and get them enabled for you, please contact your Customer Success Manager.
We’re excited for you to explore these improvements and see how they enhance your daily workflows. Thank you for being a valued part of our community—we’re committed to continually supporting your success.