September 20, 2024

We're excited to share this latest Zammo release with you, where we've focused on refining your experience and expanding your capabilities. Here are the enhancements, new features and fixes we've incorporated in this update:

  1. Support for Latest AI Models: You can now take your "Open AI on your Data" activity to the next level with our enhanced support for the latest OpenAI models - gpt-4o and gpt-4o mini. These complement our existing support for gpt-35 turbo and gpt-4, offering you even more ways to integrate and exploit advanced AI.
  2. Improved Parent/Child Skill Setup: We've fixed an issue where Avaya agent messages were wrongly recorded for a child business in a parent/child skill setup. This rectification will make sure your agent messages are appropriately captured going forward, ultimately optimizing your analytics.
  3. Expanded Microsoft Teams Live Agent Feature: This sought-after feature is now available to all our customers on our SaaS and Zot platforms. You can seamlessly connect agents to live chats, driving engagement and boosting customer service.
  4. Numerous fixes to UI Kit: We've taken your feedback into account to resolve a range of issues - fixing bot message display upon refresh in stickychat, attachment uploads freezing in Genesys integration, incorrect displaying of user messages as bot messages, and more. Each of these fixes will further streamline your experience and interaction with Zammo.
  5. Enhanced Navigation and Accessibility in UI Kit: Improvements to our tabbing functionality will make navigating through references/source documents more user-friendly, enhancing the overall accessibility.
  6. Personalization and Flexibility with Styling and Settings in UI Kit: We've added new features including UI Editor styling support for Hero Card prompt types, custom chat icon border color options and the ability to overlook specified Personalizer settings during bot testing. This gives you more control and flexibility over the look and feel of your chat interfaces.
  7. Model Control for New Businesses: For greater control of your AI, we now support disabling the general model for new businesses. You now have an explicit choice whether to keep or disable the general model.

To learn more about these features and get them enabled for you, please contact your Customer Success Manager

What else have we been working on? Check out

Previous Release Notes