Enhanced Knowledge Base Content Management: You can now more precisely control your knowledge base deletions. When selecting published items to delete and choosing to remove related saved or published content, the "select all" function now applies intelligently to your entire content library, giving you better oversight of what gets removed.
Updated Knowledge Base Card Timestamps: Your knowledge base cards now display the most current information with last update dates that accurately reflect when your data sources were modified, helping you track content freshness at a glance.
Streamlined Content Viewing: You can now view only the processed, indexed content in your knowledge base, filtering out raw data to focus on what's actually being used by your Zammo Agent.
Automatic Conversation Cleanup: Set up automatic session expiry rules to keep your system running efficiently by cleaning up inactive conversations based on your specified timeframes.
IVR Call Management: You can now programmatically end IVR-based conversations when appropriate, giving you more control over call flow and customer interaction endpoints.
Enhanced Web Crawler Support: Our crawler now handles both absolute and relative URL paths more effectively, ensuring comprehensive content discovery and indexing from your web sources.
Dedicated Q&A Data Source: We're introducing a specialized knowledge base connector that links directly to your Q&A system, automatically synchronizing content changes between your Q&A database and both staging and published versions.
What else have we been working on? Check out