We’re ecstatic to introduce Zammo’s latest release, packed with fixes and upgrades that empower you to create deeper connections, streamline operations, and achieve better results. With this version, Zammo is making it even easier for you to focus on what matters most— engaging your customers with innovative solutions while enjoying a smoother experience. From problem-solving fixes to next-level Teams Live Agent enhancements, these updates are designed with you in mind.
Improved message processing in Teams:
We’ve resolved a glitch in your Teams channel where certain messages weren’t being processed properly. Now, communication flows seamlessly, ensuring that your interactions reach your customers without interruptions.
Robust live agent functionality for webchat activations:
When activating or updating your webchat channel, some customers experienced an issue where live agents were unintentionally disabled. This fix ensures that live agents remain operational, giving your customers uninterrupted support at critical moments.
Enhanced customer sender type for Upstream requests:
We’re introducing more robust functionality for text requests sent to Upstream live agent by adding customer sender type support. This ensures greater accuracy, better tracking, and a clearer understanding of who’s communicating with your system.
Improvements to the web chatbot channel:
Streamlined web chatbot styling for better performance:
We’ve fixed an issue where web chatbot style settings were being loaded multiple times upon initialization. This update reduces unnecessary redundancies, improves speed, and ensures a seamless visual experience for users.
Reliable web chatbot connections without race conditions:
A rare occurrence of race conditions prevented the browser from connecting to the web chatbot. This fix guarantees reliable connections from the start, ensuring your team never misses the opportunity to engage.
Cleaner web chatbot formatting for Firefox users:
Firefox users may have noticed extra space between paragraphs within Zammo. With this fix, formatting now looks polished and consistent across all browsers, keeping your customer experience professional.
Improved chat focus and scrolling:
We’ve addressed a frustrating issue where focusing on the chat area or scrolling wasn’t functional. Now, interacting with the chat area is intuitive and smooth, keeping your workflow efficient.
Accurate bot vs. user message display:
Some bot messages were incorrectly appearing as user messages in certain chats. This fix ensures conversations are displayed correctly, preserving clarity and eliminating confusion.
Enhancements to the Microsoft Teams Live Agent Integration
To make your Teams Live Agent experience more intuitive, we’ve rolled out several enhancements:
Smarter interactions in Teams Live Agent tabs:
Streamlined chat banner removal for Teams Live Agent users:
Say goodbye to unnecessary Zammo event banners (yellow banners) when using Teams Live Agent with Zammo agents. This enhancement brings you a cleaner, distraction-free interface during critical interactions.
Seamless chat transcripts for better workflows:
Now, chat transcripts with Zammo agents can be included and passed along when using Teams Live Agent, ensuring better documentation and follow-through during customer interactions.
File sharing between agents and users:
File sharing just got easier! Teams Live Agent can now send files to users, and users can send files to Teams Live Agent. Whether it’s documents or media, you’ll deliver or receive the right resources instantly.
Dynamic suggested replies for better conversations:
Teams Live Agent is now smarter when it comes to suggestions! Suggested replies during customer interactions ensure fast, relevant, and polished communication, improving overall engagement and satisfaction.
To learn more about these features, please contact your Customer Success Manager.