Give your customers the best of both worlds: AI-powered automation combined with human empathy. The live agent handoff feature enables smooth escalation from your Zammo Agent to a real human agent whenever needed, ensuring that complex or sensitive queries receive personalized attention without disrupting the conversation flow.
Whether your organization uses Microsoft Teams Live Agent or Nice CXone (formerly NICE inContact), Zammo makes it easy to connect these systems into your conversational AI experience.
When creating an Agent in Zammo, you can start with one of the predefined experiences.
Or, you can add live agent capability to an existing Agent by simply saying something like:
“I want this agent to connect to my live agent system.”
Zammo Agents will automatically detect any configured live agent connections that you have set up in your business in Zammo. Currently supported platforms include:
More platforms will be supported in the future as the feature expands.
To connect with a system like Nice CXone, the Agent may request two key pieces of information:
These credentials are typically provided by your developer or IT team. Once supplied, Zammo Agents configures the live agent connection automatically—no technical setup required on your part.