Your conversational AI application can integrate with CRM systems like ServiceNow by making HTTP requests.
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If you are using Zammo Agents, please see these articles on how to create an AI Agent that automatically integrates with ServiceNow: API Integrations, Student & IT Support Bot Using Zammo Agents.
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If you are using UI Builder to design your conversation, the Send an Http Request activity makes it possible to perform API Integrations with ServiceNow and has support for the following methods:
This activity is available from the Access External Resources menu in UI Builder and can be added like any other activity.
In this article you'll learn how to make a POST and a GET request to ServiceNow and output the data in your conversational AI application.
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Below are pre-built dialogs that include the activities discussed in this article. You can download them and import them into UI Builder:
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