By importing this .zip file trigger into your conversation in UI Builder, customers can trigger a workflow to book a stay at one of your hotels, extend their stay, or be connected to a live agent.

EXPORT/IMPORT TRIGGER INSTRUCTIONS

1. Click on the trigger .zip file at the bottom of this page to download

2. In UI builder find and select the 3 dots to the right of “zammostartingbot”

   

3. In UI builder select, “Import a trigger”

   

4. Select the trigger .zip file you wish to import

   

SPECIAL INSTRUCTIONS FOR THIS .ZIP FILE

• We have included 5 potential trigger phrases, but we suggest that you edit and add others relevant to your business and use case.
• The 5 trigger phrases that we have included are shown below. You will want to ensure that you don’t have any conflicting trigger phrases or Q&A as this would cause an error in the NLU resulting in a “Not Understood” response.
  1. I need information about reservations.
  2. I need help with my reservation.
  3. Can I book a stay?
  4. How do I contact you?
  5. I’d like to reserve a room.
• You will notice that this trigger references other dialogs called dialogMakeReservation and dialogLiveAgent. If you intend to keep this portion of the dialog, you will also need to either upload dialogMakeReservation (found HERE) and dialogLiveAgent (found HERE) or create new dialogs with those specific names.
• In this trigger, you will see that there is an API call required to check for nearby hotels, hotel availabilities and room reservations. We have indicated this with a note, but you will need to build out that API connection. Instructions on how to do that can be found HERE.

.ZIP FILE

Travel and Hospitality Use Cases_trigger_intentReservation_export .zip