This guide describes how to integrate Zammo with Genesys. Specifically, the web chat integration is detailed and the following is covered:
This documentation focuses on technical integration and does not cover the conversation design strategies to offer Live Agent in a conversation flow.
To start you will need to configure and activate the specific instance of Genesys Purecloud you would like to Activate and configure Live Agent connectivity to your Zammo chatbot.
First, make sure are logged into the Zammo Portal.
Perform the following steps:
integrations page: