Zammo provides a built-in user feedback functionality that can be set at any Send a Response activity in a workflow. However, you may wish to ask users for feedback conversationally, perhaps at the end of their chat session. Or, you might want to capture feedback from your users on a voice channel or after communicating with a live agent.

Below is a pre-built dialog that you can import into your bot project to do just that. It’s designed to ask the user to rate their experience on a scale of 1 to 5. Then, the user is prompted to provide free-text feedback. Both the users’ rating and descriptive information is stored in the Zammo analytics, providing insights to enable continual improvement of the chatbot experience.

This is what the experience looks like on the webchat channel:

Below is the pre-built dialog file that can downloaded and then imported as a dialog in UI Builder:

Zammo Chatbot_dialog_dialogUserFeedback_export.zip

Here are instructions on how to import a dialog in UI Builder: How to Export/Import Dialogs.

And to learn how to call this dialog in your workflow, please see this article: Begin a New Dialog.