Dialogs are the building blocks of your conversational AI design. These encapsulate the questions, logic, and responses that your chatbot will use.
The root level dialog and starting point for all conversational AI applications in UI Builder is zammostartingbot. This dialog cannot be deleted.
When developing a conversational AI solution, organize specific tasks or processes into dedicated dialogs. Additionally, place repetitive tasks in separate dialogs to enhance efficiency and maintainability.
Simple chatbots will contain just a handful of dialogs whereas sophisticated bots normally contain multiple dialogs.
Below is an example of a dialog that contains the logic to make an API call to ServiceNow and create a service ticket.
Learn about intents and how they represent what users want to do in your conversational AI application.