Chatbots you create in Zammo can be added to Microsoft Teams channel. There are two ways this can be done with a Teams bot as an app:

• For use in 1:1 app conversations
• For use in a private or public Team

The conversational design process is the same for either option and in this guide we:

• Explain the differences between a private or public Teams app vs direct 1:1 interaction with the app
• Discuss design principles
• Share an example use case that leverages real-time translation

A video demo of a Teams bot in action is also included.

Private or Public Teams Conversation vs 1:1 Interaction with the App

There are some considerations to be aware of when working with your bot application within a Team vs interacting 1 on 1 with your bot.

If you decide to add a chatbot to a Teams Team, the chatbot will try to process everything from all participants in the conversation. As a chatbot designer, you can make the chatbot less verbose by adding logic that determines what to process and what to ignore.

The most useful chatbots understand human intent and then act accordingly. Build your Teams bots with this in mind too. If your chatbot receives an utterance it cannot comprehend, your chatbot still needs to be able to ignore this and wait for the next command.