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To change the chatbot speaking style, reach out to your Zammo Customer Success Manager who will be able to configure your Zammo Portal to enable this feature.

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Once the feature is enabled, you can adjust the voice setting in your Content Studio.

From the Content Studio menu in your Zammo Portal, select Personalize.

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On the Voice (1) tab, select your Content Type, Language, and Voice (2).

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Once you have selected Language, the Advanced voice configuration checkbox will appear. Clicking the checkbox will reveal a text editor with an XML document inside of it.

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Here is the default code inside the text editor:

<?xml version="1.0" encoding="utf-16"?>
<xsl:stylesheet xmlns:xsl="<http://www.w3.org/1999/XSL/Transform>" version="1.0">
  <xsl:template match="/Parent">
    <speak version="1.0" xmlns="<http://www.w3.org/2001/10/synthesis>" xml:lang="en-US" xmlns:mstts="<http://www.w3.org/2001/mstts>">
      <voice name="en-US-JennyNeural">
        <xsl:value-of select="Text" />
      </voice>
    </speak>
  </xsl:template>
</xsl:stylesheet>

To change the speaking style of the voice, you will have to insert an mstts node inside the voice element of the XML document. For example, to change Jenny’s voice to “Cheerful”, you would wrap the xsl:value-of node in the mstts element like so: